CITYA!
Empower citizens, make data-driven decisions, and build better communities with CITYA!'s AI-powered smart city platform
Key Information Delivery Challenges Municipalities Face Today
Many municipalities face common challenges in effectively communicating with their citizens:
- Information Accessibility
- Citizens struggle to find accurate, up-to-date information about city services and programs
- Language barriers prevent many residents from accessing essential city information
- Municipal staff spend excessive time answering repetitive questions
- Limited availability of city information services outside working hours
- Feedback Collection
- Traditional feedback methods are time-consuming and often fail to reach diverse population groups
- Cities lack real-time insights into citizen satisfaction and needs
- Difficulty in processing and analyzing unstructured feedback from multiple channels
- Low engagement rates with traditional feedback forms
- Resource Management
- High costs associated with maintaining multilingual support staff
- Inefficient allocation of human resources for routine information requests
- Limited capacity to analyze large volumes of citizen feedback
- Challenge in identifying trending issues and citizen concerns promptly
- 24/7Availability & response
- 30+Languages recognition
- >80%User satisfaction rate
How CITYA! Solves These Challenges
- Smart information delivery
- Provides 24/7 automated responses to common citizen queries in multiple languages
- Maintains an up-to-date knowledge base of city information, services, and programs
- Seamlessly integrates with existing city websites and mobile applications
- Advanced feedback collection
- Enables multi-format feedback submission (text, audio, video)
- Provides real-time translation of feedback in multiple languages
- Offers anonymous feedback options to encourage honest responses
- AI-powered analysis
- Automatically categorizes and analyzes feedback using natural language processing
- Identifies trending topics and emerging issues
- Generates sentiment analysis reports
Smart Answers.
Real Insights.
Better City.
Real Insights.
Better City.
How It Works
Our three-step process
Simple website integration
- Quick deployment through JavaScript widget
- Flexible customization of assistant's appearance and behavior
- Seamless integration with existing website design
- Mobile-responsive implementation
- Multiple placement options (chat bubble, embedded window, full-page)
- Custom branding options to match city identity
Information asistance
- Purpose-built closed AI model specifically trained for city administration and municipal services
- Users interact with the AI assistant through text or voice
- Assistant identifies query intent and provides relevant information
- Seamless language switching based on user preference
Feedback collection, analysis and reporting
- Multiple feedback formats supported (text, audio, video)
- Smart forms adapt based on user responses
- Flexible integration with city's existing communication channels
- Real-time processing of collected feedback
- Automated categorization and analysis
- Trend identification and pattern recognition
- Generation of detailed analytical reports
AI Assistant serves as a digital bridge between the city and its people, making urban governance more efficient, responsive, and citizen-centric
Key Benefits
CITYA! — Your City's Digital Gateway
- For Cities
- Reduced operational costs for information services
- Improved resource allocation
- Data-driven decision making
- Enhanced citizen engagement and satisfaction
- Comprehensive analytics and reporting
- For Citizens
- 24/7 access to city information
- Multiple language support
- Convenient feedback submission options
- Faster response times
- Improved service accessibility
- For City Staff
- Reduced workload for routine queries
- Better insights into citizen needs
- More time for complex cases
- Enhanced decision-making support
- Streamlined communication processes
Bring CITYA! to Your Municipality Today
CITYA! is ready to help your municipality foster transparency, trust, and active citizen participation in budget decisions.
3I solutions for PS
Funding
AR-GO lab Oy is a partner of Interreg Baltic Sea project "3I solutions for PS" developing and delivering extended reality (XR) solutions for easier access to the public information (information access points) and for visualisation of small-scale urban environment investments.
Both solutions will be implemented as scalable digital platforms for use of multiple cities, municipalities and other public actors in Baltic Sea Region.
Read more via the link, follow the project progress and contact us, if you need more information about XR solutions for the public sector.
Our Contacts
Feel free to write and call us. We really love to communicate with our clients.
+358 46 6878090
contact@citya.link
contact@citya.link
Kukkolinnankatu 5, 55120, IMATRA, FINLAND
Elannontie 3, 01510 Vantaa, FINLAND
Elannontie 3, 01510 Vantaa, FINLAND
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